How the Call Center Killed My Cablevision Relationship
Sadly, the economy has forced me to drop something I have been extremely loyal to over the past eight years in this house: Cablevision, or more important, News12 Connecticut (Cablevision’s local news station).
Switching to AT&T’s U-Verse triple-play service this week was bittersweet (Hey, I now have the NFL Network and Cartoon Network West, so I can wake up to Aqua Teen Hunger Force). But the horrible call center experience I just had as I said good-bye to Cablevision took that edge off a bit.
Moral of the story: Your loyalty to a brand can switch in the blink of an eye when you get an extremely poor call center experience. And I hope my call was being monitored… and I probably need some anger management. more
